Privacy Policy
Introduction
Welcome to the AKCS (Apartment & Community Management System) mobile application ("App"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and related services.
AKCS is a comprehensive community management platform designed for residents and security personnel in apartment complexes and residential communities. We are committed to protecting your privacy and ensuring the security of your personal information.
By using our App, you agree to the collection and use of information in accordance with this Privacy Policy.
Information We Collect
2.1 Personal Information
We collect the following types of personal information:
Account Information:
• Name - Full name for identification and communication
• Email Address - For account creation, authentication, and communication
• Phone Number - For verification, security purposes, and emergency contact
• Profile Picture - Optional image for profile identification
• Authentication Data - Firebase authentication tokens and unique identifiers
Location Information:
• Apartment/Unit Details - Your residential space within the community
• Building and Complex Information - Physical location within the property
• Access Areas - Spaces you have permission to access
Device Information:
• Device Identifiers - Device ID, model, operating system
• Push Notification Tokens - For sending relevant notifications
• App Usage Data - Features used, session duration, and interaction patterns
2.2 Visitor and Guest Information
When you register visitors or guests:
• Visitor Names and Contact Information
• Visitor Photographs - For identity verification and security
• Visit Purpose and Duration
• Vehicle Information - License plates, vehicle type and color
• Access Permissions and Time Restrictions
2.3 Service Provider Information
For service bookings (maintenance, cleaning, etc.):
• Service Provider Details - Names, contact information, service type
• Booking Information - Dates, times, service descriptions
• Access Schedules and Permissions
• Service Ratings and Feedback
2.4 Delivery Information
For package and delivery management:
• Courier Information - Delivery person names and contact details
• Package Details - Tracking numbers, courier companies, descriptions
• Delivery Instructions and Preferences
• Delivery Timestamps and Status Updates
2.5 Community Activity Data
• Amenity Bookings - Pool, gym, hall reservations and usage
• Announcements and Communications - Community notices and responses
• Emergency Alerts - Safety-related communications and responses
• Forum Posts and Comments - Community discussions and interactions
• Complaint and Maintenance Requests - Service issues and resolutions
2.6 Security and Access Information
• Entry/Exit Logs - Timestamped access records
• QR Code Data - For contactless access control
• Security Camera Integration - When applicable for access verification
• Emergency Response Data - Safety incident reports and communications
How We Collect Information
3.1 Direct Collection
• Information you provide when creating an account
• Data entered when using app features
• Photos and documents you upload
• Feedback and communications you submit
3.2 Automatic Collection
• Device information and app usage analytics
• Location data when using location-based features
• Push notification interaction data
• Access logs when entering/exiting spaces
3.3 Third-Party Sources
• Firebase Authentication - For secure account management
• Central User Management - For multi-community user coordination
• Emergency Services - When legally required for safety purposes
How We Use Your Information
4.1 Primary Purposes
Account Management:
• Creating and maintaining your user account
• Authenticating your identity and providing secure access
• Managing your community membership and permissions
Community Services:
• Processing visitor registrations and access requests
• Managing amenity bookings and reservations
• Coordinating service provider access and scheduling
• Handling delivery notifications and management
Communication:
• Sending important community announcements
• Providing booking confirmations and reminders
• Delivering emergency alerts and safety notifications
• Facilitating resident-to-resident communication
Security and Safety:
• Monitoring and logging access to community spaces
• Providing contactless entry through QR codes
• Managing emergency response protocols
• Ensuring authorized access to restricted areas
4.2 Secondary Purposes
Service Improvement:
• Analyzing app usage to enhance functionality
• Identifying and resolving technical issues
• Developing new features based on user needs
Analytics and Reporting:
• Generating community usage statistics
• Creating anonymized reports for property management
• Monitoring system performance and reliability
Information Sharing and Disclosure
5.1 Within Your Community
With Property Management:
• Resident information for lease administration
• Usage statistics for facility planning
• Incident reports for safety and security
With Security Personnel:
• Visitor and delivery information for access control
• Emergency contact details for safety purposes
• Access logs for security monitoring
With Other Residents:
• Limited information in community forums and directories
• Event and amenity booking coordination
• Emergency contact sharing when applicable
5.2 Third-Party Service Providers
Technology Partners:
• Firebase/Google Cloud - For authentication and data storage
• Amazon Web Services (AWS) - For secure file storage and hosting
• Push Notification Services - For delivering timely communications
Business Partners:
• Emergency Services - When legally required for safety
• Maintenance Contractors - For service coordination
5.3 Legal Requirements
We may disclose your information when required by law or to:
• Comply with legal processes and court orders
• Respond to government agency requests
• Protect our rights, property, or safety
• Investigate potential violations of our terms
• Respond to emergency situations involving safety
5.4 Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new organization, subject to equivalent privacy protections.
Data Storage and Security
6.1 Data Storage
Cloud Infrastructure:
• Data stored on secure AWS servers with enterprise-grade security
• Geographic distribution for performance and redundancy
• Regular backups and disaster recovery procedures
Local Storage:
• Minimal sensitive data cached on your device
• Automatic data encryption on supported devices
• Secure token storage for authentication
6.2 Security Measures
Technical Safeguards:
• End-to-end encryption for data transmission
• Multi-factor authentication options
• Regular security audits and penetration testing
• Automated threat detection and response
Administrative Controls:
• Access controls limiting employee data access
• Regular security training for staff
• Incident response procedures
• Privacy impact assessments for new features
6.3 Data Retention
• Active Account Data - Retained while account is active
• Access Logs - Stored for 12 months for security purposes
• Communication History - Retained for 24 months
• Visitor Records - Deleted after 90 days unless required for security
• Deleted Account Data - Permanently removed within 30 days
Your Privacy Rights
7.1 Access and Portability
• Request a copy of your personal data
• Export your information in a machine-readable format
• Review how your data is being used
7.2 Correction and Updates
• Update your profile information at any time
• Correct inaccurate or incomplete data
• Modify privacy preferences and settings
7.3 Deletion and Removal
• Delete your account and associated data
• Remove specific pieces of information
• Opt-out of non-essential data collection
7.4 Communication Preferences
• Control push notification types and frequency
• Manage email communication preferences
• Opt-out of marketing communications
7.5 Data Processing Objections
• Object to automated decision-making
• Request manual review of system decisions
• Limit use of data for analytics purposes
Children's Privacy
Our App is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately, and we will take steps to remove such information.
International Data Transfers
If you access our App from outside the country where our servers are located, your information may be transferred across international borders. We ensure appropriate safeguards are in place for such transfers, including:
• Adequacy decisions by relevant authorities
• Standard contractual clauses
• Binding corporate rules
• Certification schemes
Third-Party Links and Services
Our App may contain links to third-party websites or integrate with external services. This Privacy Policy does not apply to such third-party services. We encourage you to review the privacy policies of any third-party services you use.
Push Notifications
We use Firebase Cloud Messaging (FCM) to send push notifications. You can control notification settings through:
• App settings menu
• Device notification preferences
• Opt-out options within the app
Notification data is processed by Google/Firebase according to their privacy policies.
Cookies and Tracking Technologies
Our App may use cookies and similar tracking technologies to:
• Remember your preferences and settings
• Analyze app usage and performance
• Provide personalized content and features
• Detect and prevent fraud or security issues
You can manage tracking preferences through your device settings.
Data Breach Notification
In the event of a data breach that may affect your personal information:
• We will investigate and contain the breach immediately
• Affected users will be notified within 72 hours when possible
• Relevant authorities will be notified as required by law
• We will provide clear information about the breach and remedial actions
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. When we make changes:
• We will post the updated policy in the app
• Significant changes will be communicated via push notification or email
• Your continued use of the app constitutes acceptance of the updated policy
• You can review the effective date at the top of this policy
Regional Privacy Rights
Note: While AKCS primarily serves the Indian market, we comply with international privacy standards to ensure comprehensive protection for all users.
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15.1 European Union (GDPR)
If you are in the EU, you have additional rights under the General Data Protection Regulation:
• Right to be forgotten
• Right to data portability
• Right to restrict processing
• Right to object to processing
• Rights related to automated decision-making
15.2 California (CCPA)
If you are a California resident, you have rights under the California Consumer Privacy Act:
• Right to know what personal information is collected
• Right to delete personal information
• Right to opt-out of sale of personal information
• Right to non-discrimination for exercising privacy rights
15.3 Other Jurisdictions
We comply with applicable privacy laws in all jurisdictions where we operate. Additional rights may apply based on your location.
Contact Information
For privacy-related questions, concerns, or requests, please contact us:
Privacy Officer
Email: privacy@shinraidynamics.com
Phone: +917397092969
Response Time: We will respond to privacy requests within 30 days (or as required by applicable law).
Grievance Redressal
If you have concerns about our privacy practices:
1. First Contact: Reach out to our Privacy Officer
2. Escalation: Contact our senior management team
3. External Resources: Contact relevant data protection authorities
4. Legal Remedies: Pursue available legal options in your jurisdiction
Definitions
• Personal Information: Any information that can identify you directly or indirectly
• Processing: Any operation performed on personal data
• Controller: The entity that determines how personal data is processed
• Processor: The entity that processes personal data on behalf of the controller
• Data Subject: The individual whose personal data is being processed
Acknowledgment
By using the AKCS mobile application, you acknowledge that:
• You have read and understood this Privacy Policy
• You consent to the collection, use, and disclosure of your information as described
• You understand your rights regarding your personal information
• You can withdraw consent at any time (subject to legal and contractual obligations)
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This Privacy Policy is effective as of 10-06-2025 and applies to all users of the AKCS mobile application and related services.
For the most current version of this Privacy Policy, please check the app or visit our website.